All ARK products come with a manufacturers guarantee. In the event of product defect you can return the item to us for a refund of the original item. You need to obtain a RNA via email before sending the product back to ensure speedy credit. However if you wish to return goods for any other reasons, please contact us with the details first. We will NOT accept any returns or exchanges after 7 days from date of delivery - after 7 days from date of delivery, your goods will be assumed satisfactory and any claims for errors in shipment, or requests for returns and exchanges will not be accepted. We will only accept goods returned provided they are clean, in a saleable condition, with no rips, tears or markings. All returns are subject to the discretion of Ark Solutions. Unless agreed by prior arrangement, all Returns and/or Exchanges are subject to a Return Shipping/Collection Fee, and a 20% Handling fee where appropriate.